Customer care

Returns & refunds

Contact us as soon as possible if your order arrives damaged, incorrect, or materially different from what you ordered. Because products may ship from third-party fulfillment warehouses, return instructions can vary by item and destination.

Before returning anything

Do not send a parcel back to the address shown on the original shipping label unless support confirms that address. Contact BBAGS first with your order number, photos where relevant, and a short description of the issue.

Cancellations

If your order has not yet been placed with the fulfillment supplier, we may be able to cancel it. Once supplier fulfillment has started, cancellation may no longer be possible.

Refund timing

Approved refunds are sent back through the original payment route where supported. Bank and card processing times may vary after a refund is issued.

Review this policy with your actual commercial terms before launch and adapt it to the countries where you sell.